John Alvord
2010-11-18 22:32:35 UTC
Just a guess... but bring up Control Panel, Administrative Tools, clock
on Services
Find the two services
Monitoring Agent for Windows OS - Primary
Monitoring Agent for Windows OS - Watchdog
make sure they are both set to startup type Automatic
The bring up Task Manager and make sure there are no current instances
running. I think they are kntcma and kcawd are both stopped. I would
recycle the server at that point but I suppose you can just try starting
them.
Regards,
John Alvord
SWG Client Support - Tivoli Software
Customer Support, ITM 6 Platform
Phone: 1-720-396-2788 Internal: 938-2788 Skype:John.G.Alvord
jalvord-r/Jw6+rmf7HQT0dZR+***@public.gmane.org
Visit IBM Electronic Support channel on YouTube
Please copy tivoli_support-***@public.gmane.org to save email and attached files
with the PMR. Include the full PMR number in the subject line.
Browser uploads: secure https://www.ecurep.ibm.com/app/upload or standard
http://www.ecurep.ibm.com/app/upload - select Tivoli
From: <anamaria.salas-qs4m+OjfQoH+***@public.gmane.org>
To: <TME10-***@public.gmane.org>
Date: 11/18/2010 02:20 PM
Subject: [TME10] [ITM] Error Handle termination when loading ITM
agent - kntcma.exe -- Help
Sent by: tme10-bounces-***@public.gmane.org
Hello,
We are experiencing this problem please help us with this error. Has
anyone in the forum seen this before. I would appreciate any feedback
that could help us correct this. Thank You!.........AMS
The error is generated by loading ITM agent - kntcma.exe. Please review
error log file created by this error. This is not a OS problem, most
likely it is compatibility issue and has to be resolved by tuning Tivoli
agent. Please advice?
!4CE42A3C.0000!========================> IBM Tivoli RAS1 Service Log
<========================
+4CE42A3C.0000 System Name: US2P-ETMIEWB04 Process ID:
3308
+4CE42A3C.0000 Program Name: kntcma User Name:
reutadmin
+4CE42A3C.0000 Task Name: kntcma System Type:
Windows;6.0-SP2
+4CE42A3C.0000 MAC1_ENV Macro: 0xC112 Start Date:
2010/11/17
+4CE42A3C.0000 Start Time: 19:17:16 CPU Count: 2
+4CE42A3C.0000 Page Size: 4K Phys Memory:
8191M
+4CE42A3C.0000 Virt Memory: 2048M Page Space:
9987M
+4CE42A3C.0000 UTC Start Time: 4ce42a3c ITM Home:
C:\IBM\ITM
+4CE42A3C.0000 ITM Process: us2p-etmiewb04_nt
+4CE42A3C.0000 Service Point: reutadmin.us2p-etmiewb04_nt
+4CE42A3C.0000 Executable Name: C:\ibm\ITM\TMAITM6\kntcma.exe
+4CE42A3C.0000 KBB_RAS1: ERROR
+4CE42A3C.0000 KBB_RAS1_LOG:
C:\IBM\ITM\tmaitm6\logs\US2P-ETMIEWB04_nt_kntcma_4ce42a3c-.log
INVENTORY=C:\IBM\ITM\tmaitm6\logs\US2P-ETMIEWB04_nt_kntcma.inv COUNT=03
LIMIT=5 PRESERVE=1 MAXFILES=9
+4CE42A3C.0000 KBB_ENVPATH: C:\IBM\ITM\TMAITM6\KNTENV
+4CE42A3C.0000
================================================================================
(4CE42A3C.0000-560:RAS1,400,"CTBLD")
+4CE42A3C.0000 Component: kbb
+4CE42A3C.0000 Driver: tms_ctbs621:d9224a/3960940.1
+4CE42A3C.0000 Timestamp: Aug 12 2009 09:10:38
+4CE42A3C.0000 Target: wv7i386
(4CE42A3C.0001-560:RAS1,400,"CTBLD")
+4CE42A3C.0001 Component: knt
+4CE42A3C.0001 Driver: omnt_621:200810231456/3880893.7
+4CE42A3C.0001 Timestamp: Oct 23 2008 15:13:28
+4CE42A3C.0001 Target: wv7i386
(4CE42A3C.0002-560:RAS1,400,"CTBLD")
+4CE42A3C.0002 Component: kns
+4CE42A3C.0002 Driver: tms621:d9247a/3967232.5
+4CE42A3C.0002 Timestamp: Sep 4 2009 11:37:22
+4CE42A3C.0002 Target: wv7i386
(4CE42A3C.0003-560:kntosinf.cpp,249,"getInfo") Got the IsWow64Process
Address
(4CE42A3C.0004-560:RAS1,400,"CTBLD")
+4CE42A3C.0004 Component: kpx
+4CE42A3C.0004 Driver: tms621:d9247a/3967232.16
+4CE42A3C.0004 Timestamp: Sep 4 2009 12:17:57
+4CE42A3C.0004 Target: wv7i386
(4CE42A3C.0005-560:kbbssge.c,52,"BSS1_GetEnv") CANDLE_HOME="C:\IBM\ITM"
(4CE42A4B.0000-560:kntctagt.cpp,2180,"main") Main: Error from
StartServiceCtrlDispatcher 1063 EXITING
(4CE42A4B.0001-560:kntctagt.cpp,984,"InvokeFW") ErrorHandler: Error code:
00000427
(4CE42A4B.0002-560:kntctagt.cpp,990,"InvokeFW") ErrorHandler: TERMINATION
on Services
Find the two services
Monitoring Agent for Windows OS - Primary
Monitoring Agent for Windows OS - Watchdog
make sure they are both set to startup type Automatic
The bring up Task Manager and make sure there are no current instances
running. I think they are kntcma and kcawd are both stopped. I would
recycle the server at that point but I suppose you can just try starting
them.
Regards,
John Alvord
SWG Client Support - Tivoli Software
Customer Support, ITM 6 Platform
Phone: 1-720-396-2788 Internal: 938-2788 Skype:John.G.Alvord
jalvord-r/Jw6+rmf7HQT0dZR+***@public.gmane.org
Visit IBM Electronic Support channel on YouTube
Please copy tivoli_support-***@public.gmane.org to save email and attached files
with the PMR. Include the full PMR number in the subject line.
Browser uploads: secure https://www.ecurep.ibm.com/app/upload or standard
http://www.ecurep.ibm.com/app/upload - select Tivoli
From: <anamaria.salas-qs4m+OjfQoH+***@public.gmane.org>
To: <TME10-***@public.gmane.org>
Date: 11/18/2010 02:20 PM
Subject: [TME10] [ITM] Error Handle termination when loading ITM
agent - kntcma.exe -- Help
Sent by: tme10-bounces-***@public.gmane.org
Hello,
We are experiencing this problem please help us with this error. Has
anyone in the forum seen this before. I would appreciate any feedback
that could help us correct this. Thank You!.........AMS
The error is generated by loading ITM agent - kntcma.exe. Please review
error log file created by this error. This is not a OS problem, most
likely it is compatibility issue and has to be resolved by tuning Tivoli
agent. Please advice?
!4CE42A3C.0000!========================> IBM Tivoli RAS1 Service Log
<========================
+4CE42A3C.0000 System Name: US2P-ETMIEWB04 Process ID:
3308
+4CE42A3C.0000 Program Name: kntcma User Name:
reutadmin
+4CE42A3C.0000 Task Name: kntcma System Type:
Windows;6.0-SP2
+4CE42A3C.0000 MAC1_ENV Macro: 0xC112 Start Date:
2010/11/17
+4CE42A3C.0000 Start Time: 19:17:16 CPU Count: 2
+4CE42A3C.0000 Page Size: 4K Phys Memory:
8191M
+4CE42A3C.0000 Virt Memory: 2048M Page Space:
9987M
+4CE42A3C.0000 UTC Start Time: 4ce42a3c ITM Home:
C:\IBM\ITM
+4CE42A3C.0000 ITM Process: us2p-etmiewb04_nt
+4CE42A3C.0000 Service Point: reutadmin.us2p-etmiewb04_nt
+4CE42A3C.0000 Executable Name: C:\ibm\ITM\TMAITM6\kntcma.exe
+4CE42A3C.0000 KBB_RAS1: ERROR
+4CE42A3C.0000 KBB_RAS1_LOG:
C:\IBM\ITM\tmaitm6\logs\US2P-ETMIEWB04_nt_kntcma_4ce42a3c-.log
INVENTORY=C:\IBM\ITM\tmaitm6\logs\US2P-ETMIEWB04_nt_kntcma.inv COUNT=03
LIMIT=5 PRESERVE=1 MAXFILES=9
+4CE42A3C.0000 KBB_ENVPATH: C:\IBM\ITM\TMAITM6\KNTENV
+4CE42A3C.0000
================================================================================
(4CE42A3C.0000-560:RAS1,400,"CTBLD")
+4CE42A3C.0000 Component: kbb
+4CE42A3C.0000 Driver: tms_ctbs621:d9224a/3960940.1
+4CE42A3C.0000 Timestamp: Aug 12 2009 09:10:38
+4CE42A3C.0000 Target: wv7i386
(4CE42A3C.0001-560:RAS1,400,"CTBLD")
+4CE42A3C.0001 Component: knt
+4CE42A3C.0001 Driver: omnt_621:200810231456/3880893.7
+4CE42A3C.0001 Timestamp: Oct 23 2008 15:13:28
+4CE42A3C.0001 Target: wv7i386
(4CE42A3C.0002-560:RAS1,400,"CTBLD")
+4CE42A3C.0002 Component: kns
+4CE42A3C.0002 Driver: tms621:d9247a/3967232.5
+4CE42A3C.0002 Timestamp: Sep 4 2009 11:37:22
+4CE42A3C.0002 Target: wv7i386
(4CE42A3C.0003-560:kntosinf.cpp,249,"getInfo") Got the IsWow64Process
Address
(4CE42A3C.0004-560:RAS1,400,"CTBLD")
+4CE42A3C.0004 Component: kpx
+4CE42A3C.0004 Driver: tms621:d9247a/3967232.16
+4CE42A3C.0004 Timestamp: Sep 4 2009 12:17:57
+4CE42A3C.0004 Target: wv7i386
(4CE42A3C.0005-560:kbbssge.c,52,"BSS1_GetEnv") CANDLE_HOME="C:\IBM\ITM"
(4CE42A4B.0000-560:kntctagt.cpp,2180,"main") Main: Error from
StartServiceCtrlDispatcher 1063 EXITING
(4CE42A4B.0001-560:kntctagt.cpp,984,"InvokeFW") ErrorHandler: Error code:
00000427
(4CE42A4B.0002-560:kntctagt.cpp,990,"InvokeFW") ErrorHandler: TERMINATION